CORINTH PARTNERS WITH CITIBOT TO LAUNCH ENGAGEMENT PLATFORM
CORINTH, TX, August 31, 2021- The City of Corinth today announced its new automated customer service platform, Corinth Citibot. Using text messages, residents can quickly and easily get answers to their questions, find information on various City services, submit service requests or send a message to City staff 24/7. The platform was developed with the latest AI-driven chatbot technology, allowing the City to automate and scale its customer service efforts to help with the day-to-day needs of both staff and residents.
To start a conversation with Corinth Citibot’s text message service, Corinth residents can text the word “Hello” to (855) 615-2689. Corinth Citibot immediately responds with a short greeting explaining the ways residents can use the service and includes an opt-in link to sign up for text alerts.
Citibot can also be found on the City’s website, where both desktop and mobile users will notice the feature on the bottom right section of their browser window. Clicking on the icon launches a chat window, greeting residents and prompting them to enter their questions or service requests.
“We strive to connect our residents with tools that work for them,” stated Lee Ann Bunselmeyer Director of Finance, Communication & Strategic Services. “Citibot is a mobile-friendly platform that will allow residents to receive information and submit requests faster through our website or via text. We have already seen an increase in activity since we launched the program a few weeks ago and are excited about adding this as one of our platforms. ”
Based in Charleston, SC, Citibot LLC was formed in 2016 with a mission of making cities and counties accessible for all. Bratton Riley, Citibot’s co-founder, and CEO was inspired by the evolution of the conversational chatbot and its ability to help governments be more accessible and accountable to every resident.
“People’s expectations of high-quality customer service are ever-increasing,” said Riley. “Cities like Corinth are leading the way by delivering powerful solutions to maximize efficiency and enhance access to information and vital services.”
For more information on how Corinth is using Citibot, please visit: https://www.cityofcorinth.com/communications/page/citibot-text-services
About Citibot:
Citibot is a leading provider of AI-powered chatbot solutions for citizens and their governments to use for efficient and effective communication and civic change. Using innovative text messaging and web chat technology, Citibot helps residents get answers to questions, report issues, send messages directly to staff and receive real-time alerts. For more information, visit http://citibot.io or connect with Citibot on Twitter (@citibot_io), Facebook (/citibotio), or Instagram (@citibot).
